Can I track my order?
Yes! You'll receive email confirmation from us that your order has been dispatched, and your tracking code can be found in this email. Please reach out at our contact page if you didn't receive this.
What are the payment options?
We accept credit and debit cards - Visa or MasterCard. Not to worry, your credit card details are not seen, or stored by us. We are now set up on Afterpay!
Do my goods need to be refrigerated?
Our collection of small batch products are shelf-stable and do not require refrigeration. Once opened, please refer to the back of the packing for storage recommendations.
Where else in the world do you ship to?
We are excited to announce shipping is now available from Australia, which means faster delivery times of our goods to your doors. Plus, enjoy free shipping to anywhere around NZ/ Australia on all order $85 and over.
Can I add a note to my order? / Can my order be gift wrapped?
Unfortunately we are not able to add a note to your order. Most of our bundled products come beautifully packaged in a gift box or box. Under each product you'll see an example of how your goods will be packaged. We don't yet offer gift wrapping.
Can I get a refund if I'm unhappy with my order?
We will ask you to supply photos of the items delivered and an explanation of the issue/concern. Refunds may be offered if items in the order are damaged, or faulty. When free shipping is provided, free returns are not available for change of mind.
Can I pick up my order?
We are an online store so we do not offer pickups sorry. Sit back and relax, we'll ship the box right to your front door.
Do you accept international payments?
Yes we do, but the delivery address must be in New Zealand or Australia. This is a great option for friends or family abroad to spoil their loved ones.
What is the best way to get in touch?
Head over to our contact page to send us a message. Or email us direct at contact@kiwiartisan.co.nz.
